Discover what it feels like to reach a customer service agent within seconds. No touch-tone menu, no waiting on hold, just a real live person. If you dial 1.800.977.4607, a conference call specialist will answer the phone quicker than how long it takes to read this paragraph. It won't cost you anything and our agents are very informed so you will get your answers quickly. Experience the 8 / 5 / 100 rule - 8 second hold time,5 minute setup, 100% satisfaction.
Eight seconds is our average hold time, which means you could already be speaking with a representative.
Five minutes and your account can be setup – that’s quicker than a McDonalds drive-thru! You can begin conference calling the moment you hang up with our representative.
100% satisfaction guaranteed.
Broad Array of Cost-Effective Customer Solutions
At AccuConference, we offer a broad array of tools to meet business needs. With various packaging and pricing choices, including customizable options, there are cost effective solutions to fit any budget. We offer competitive pricing and have a promise to offer our customers the best price up front.
Customers are our number one priority. Customer service representatives here at AccuConference, available around the clock, service requests from pre-call to post-call, and even during the call, if necessary. When it comes to service we will take whatever time necessary to fully resolve our customer requests.
World-class products, combined with high quality customer service make AccuConference the leader among communication services providers. Our high standards for quality, convenience, timeliness, and performance instill confidence in our customers that we are the only choice when it comes to selecting audio and web conferencing solutions.
Customer Driven Technology
When you become a customer of AccuConference, your needs become our priority. We want to hear your concerns so that we can build the perfect system for your business. We have custom-built hundreds of features for our customers and want to work with you to build your dream conference call product.
Call us and any of our Conference Specialists will advise you on how our system can increase your conference call productivity. We can upload new recordings within one business day; reset hundreds of new codes within hours, and setup last minute conference calls and more. Consult with our team on the best way to host any size conference call from pre-planning, advertising the event, pre-conference "last minute" plans, and conference implementation.
AccuConference: No Commitments - No Contracts
The only commitment you will hear is from us - our commitment to our quality, level of service and rates. We want the opportunity to earn your business. No sign-up fees, no monthly fees - pay only for what you use. Cancel at anytime with no penalty.
Reliability and Redundancy of Service
Reliability of service providers for your business is key to success. If your clients cannot hear you, get dropped from calls, or experience problems with your telephone conferencing systems, then your company looks bad for using a "cheap" service. AccuConference provides a very reliable, inexpensive service, without resorting to the methods of the “cheap” service providers. Below are some technical questions to ask your potential vendors about their conferencing systems.
1. What types of carriers do you use?
There are many carriers in the world today. Some are “Tier A” carriers, such as AT&T, Qwest, Sprint, Global Crossing, Verizon, etc. Some are reliable “Tier B” carriers that directly interface with the main carriers, such as Wiltel, Time Warner, Level 3, and many other local carriers. There are also what is considered “Tier C” carriers that are hit-and-miss. Many of them utilize VOIP technology heavily, delivering it to the end-user over the Internet. This type of connection is generally not reliable for business applications, and will provide a poor quality connection for your conference.
AccuConference utilizes only “Tier A” carriers for it’s toll-free and International traffic and “Tier B” for all local calls. By refusing to settle for questionable quality “cheap” carriers, we can guarantee the quality of the connection and the reliability of the network.
2. How many carriers do you have?
In addition to using all "Tier A" carriers for toll-free traffic, we also employ multiple carriers for all of our conference bridges. This gives us even more reliability by providing us with an alternative when one of the “Tier A” carriers experience a problem. No matter how good your carrier is, there are always human and natural disaster factors that can affect service. Each of our toll-free conference bridges has two or more redundant carriers, with no carrier having more than 50% in any one bridge. We also consider a bridge "full" when it is utilized at 50% consistently. This does two things for our customers. First, it provides enough capacity should one carrier fail to continue to have conference calls. Secondly, it gives some extra breathing room, should a conference unexpectedly exceed the number of callers that were estimated to be on it. We have had several 300+ conferences that were unexpected, and our customers were delighted to know that we can burst to these capacities and beyond to accommodate their unexpected needs.
3. Are you a RESPORG?
The term “RESPORG” is short for "responsible organization". In the communications world, it means
that you have passed a set of tests and provided the necessary funds to have direct control over the 800/888/877/866 toll-free
database. By being a RESPORG, we have the ability to directly control toll-free numbers and move them between carriers. This
capability, combined with our 50% redundant carriers mentioned above, allows us to quickly reroute numbers in the event of a
carrier outage, hardware failure, or other unforeseen event. Without RESPORG certification, a provider would have to call
upstream carrier (such as Qwest, Verizon, MCI, etc.) and ask them to change the routing on the toll-free numbers. Tier A, B
C carriers are almost always RESPORGs and can make these changes, but the added time and effort required to contact a third
party when a change is needed can take hours, which is unacceptable during a service outage. Also, AccuConference’s
RESPORG status allows us to choose custom “vanity” 800 numbers for our customers. We have done this for many
customers, including some universities that wanted a number such as 8XX-XX-TULSA as their number.
NBC Affiliate Dallas/Fort Worth News 5 Story on how customers benefit from conference calls.